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Very happy with the service and the arrangements for getting me back to the garage to pick my car up
They did what they were contracted to do.
Price was never explained to me, the details of the service were never pointed out, nor what the service mechanics had found or worked on during the service. Agents more interested in taking payment and getting rid of me rather than explaining things
Staff lovely - service expensive -service programe is quite confusing - I like to take the car in once a year for its MOT and service and then not return - this does not seem to be the case - I gave to go back for other services
Car was serviced in a quick manner and was valeted for free too.
See answer 1.
Completed work as requested.
pro-actively approached me for mot and check before warranty ran out. Dealt with relatively efficiently, although phone not answered quickly.
The MOT was easy to arrange and handled very professionally from drop off to collection.
The service was very expensive
Just silly cosmetics things stop thing from being perfect.
After phoning BMW emergency an engineer took my car in Coopers to rectify the fault. Coopers gave me a date of 4th Oct to repair & supply a courtesy car but BMW arranged a courtesy car and a repair in 2 days. Strange!!!!
Pleasant and attentive staff. Mike Edson is always extremely helpful and keeps me informed on service progress / any issues. Darren Brown who l initially dealt with was also helpful.
Not service related but went to Brighton to the university with my daughter, reason for free health check. What a superb car the x5 is .????
more paper than car
Every thing done what I asked to be done.
Months in advance of cars MOT, We had pre- booked a courtesy car to use that day. Arrived at 8 am only cars available were all automatic! I have never driven an automatic and therefore had to get my partner to come and collect me! Not pleased
I tended to have to do the chasing for example to sort out a large discrepancy between the cars actual mileage and the mileage recorded on the finance document. Asset protection was only offered as the car was picked up, not as part of the negotiatio
minor issue dealt with quickly. (Missing dust cap on wheel when vehicle returned)
No problems to report
Issue resolved and car cleaned
Efficient and polite, work carried out to my satisfaction under warranty.
Car came back without cleaning inside or out. First time this has ever happened to me from BMW
Always on time and good service
I was happy with the work but is was a bit pricey.
Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed
I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.
Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged
As above. The service team are fantastic but the so called customer care is non existent.
No instructions on using the cam were provided other than the manual which is not very informative.
Good communication and friendly service
The number of days this has taken to get right. I have now been without my car for 2 days.
With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent
Courteous, efficient and timely
The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme
Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.
The staff listened to my issues, found the vehicle faults and resolved them
Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.
They went the extra mile!
See answer to 1 above.
Easy to book car service. Asked for the car to be collected from my work and this wasn't a problem for BMW to do
I'm always looked after well at Coopers York both in the past by Mike Edson and now by Emma and Angela
very impressed with the feedback from the technician using on line video of vehicle health check and also service staff.
They are first class in customer service for both selling me the car and after sales. I have a BMW centre 2 miles from my home in Doncaster but had poor experience in looking for a car and trying to book a service, so I will now deal with Coopers.
Very polite service and reasonably priced
No problems this time. Very disappointed on last visit.
Expensive service consumables
The car was washed but not vacuumed out which is usually done.
It would have been handy if I was informed that the brake fluid was also due replacement to save me making another trip; I have already been in twice in quick succession.
Phone lines - ring tone no reply (frustrating) and when things are 'time critical' it would be good to at least have an update rather than chasing busy staff. Just a quick call back. 9/10 it's not a problem. More could be said...!
Tyre spot was great. Service response was not. I asked to be advised when the car could be made ready so i could plan my day around pick up. Was told you would phone, but didn't. Never available when I called you to find out. No good.
Efficient friendly service made extra effort to meet my needs
Not had a complaint yet.
It was excellent.
I wanted a call from service before work started but they never rang
I was well looked after, even when an unforseen fault needed to be resolved and kept informed on progress
On time, helpful
My warranty claim was diagnosed and rectified with no quibbles whatsoever. Courtesy cars were excellent (a 520d & 330i) - a good opportunity to try other BMWs for possible future purchases. Most brands miss this opportunity.
Great, friendlyserviceOur sales rep, Daniel and the tech guy, Phil, are both really helpful.
car has to return for more warranty work they did have the parts and time
My car was not valeted and was returned to me in a filthy state with black finger marks on the boot and bonnet. There are also black marks on the interior which were not there when I took it in. This is the worst garage I have ever dealt with.
Did as promised
Poor communication. No courtesy vehicle. No health check.
Very satisfied with the service. Unfortunately I didn't get my car washed due to how busy you were. But, I was given a discount for the service which I was very happy with.
As above. Also got a video report which was somewhat useful but it identified a potential oil leak
Fully meets expectations
Andrew Lidiard gave excellent customer service as did the managers