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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Meet the team

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Joe Hollings

Used Car Retail Manager

Matthew Broadfoot

New Car Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

New Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

New Car Sales Executive

Ben Comerford

New Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Will Thomas

Used Car Sales Executive

Bret Norman

Used Car Sales Executive

Phil Morfitt

Product Genius

Caroline Thompson

Receptionist

Neil Dade

Service Manager

Mike Edson

Service Advisor

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very happy with the service and the arrangements for getting me back to the garage to pick my car up

Service

They did what they were contracted to do.

Service

Good job

Service

Price was never explained to me, the details of the service were never pointed out, nor what the service mechanics had found or worked on during the service. Agents more interested in taking payment and getting rid of me rather than explaining things

Service

Staff lovely - service expensive -service programe is quite confusing - I like to take the car in once a year for its MOT and service and then not return - this does not seem to be the case - I gave to go back for other services

Service

Car was serviced in a quick manner and was valeted for free too.

Service

See answer 1.

Service

Completed work as requested.

Service

pro-actively approached me for mot and check before warranty ran out. Dealt with relatively efficiently, although phone not answered quickly.

Service

The MOT was easy to arrange and handled very professionally from drop off to collection.

Service

The service was very expensive

Service

Just silly cosmetics things stop thing from being perfect.

Service

After phoning BMW emergency an engineer took my car in Coopers to rectify the fault. Coopers gave me a date of 4th Oct to repair & supply a courtesy car but BMW arranged a courtesy car and a repair in 2 days. Strange!!!!

Service

Pleasant and attentive staff. Mike Edson is always extremely helpful and keeps me informed on service progress / any issues. Darren Brown who l initially dealt with was also helpful.

Service

Not service related but went to Brighton to the university with my daughter, reason for free health check. What a superb car the x5 is .????

Service

more paper than car

Service

Every thing done what I asked to be done.

Service

All good

Service

Months in advance of cars MOT, We had pre- booked a courtesy car to use that day. Arrived at 8 am only cars available were all automatic! I have never driven an automatic and therefore had to get my partner to come and collect me! Not pleased

Service

I tended to have to do the chasing for example to sort out a large discrepancy between the cars actual mileage and the mileage recorded on the finance document. Asset protection was only offered as the car was picked up, not as part of the negotiatio

Service

minor issue dealt with quickly. (Missing dust cap on wheel when vehicle returned)

Service

No problems to report

Service

Issue resolved and car cleaned

Service

Efficient and polite, work carried out to my satisfaction under warranty.

Service

Car came back without cleaning inside or out. First time this has ever happened to me from BMW

Service

Always on time and good service

Service

I was happy with the work but is was a bit pricey.

Service

Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed

Service

I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.

Service

Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged

Service

As above. The service team are fantastic but the so called customer care is non existent.

Service

No instructions on using the cam were provided other than the manual which is not very informative.

Service

Good communication and friendly service

Service

The number of days this has taken to get right. I have now been without my car for 2 days.

Service

With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent

Service

Courteous, efficient and timely

Service

The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme

Service

Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.

Service

The staff listened to my issues, found the vehicle faults and resolved them

Service

Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.

Service

They went the extra mile!

Service

See answer to 1 above.

Service

Easy to book car service. Asked for the car to be collected from my work and this wasn't a problem for BMW to do

Service

I'm always looked after well at Coopers York both in the past by Mike Edson and now by Emma and Angela

Service

very impressed with the feedback from the technician using on line video of vehicle health check and also service staff.

Service

They are first class in customer service for both selling me the car and after sales. I have a BMW centre 2 miles from my home in Doncaster but had poor experience in looking for a car and trying to book a service, so I will now deal with Coopers.

Service

Very polite service and reasonably priced

Service

No problems this time. Very disappointed on last visit.

Service

Expensive service consumables

Service

The car was washed but not vacuumed out which is usually done.

Service

It would have been handy if I was informed that the brake fluid was also due replacement to save me making another trip; I have already been in twice in quick succession.

Service

Phone lines - ring tone no reply (frustrating) and when things are 'time critical' it would be good to at least have an update rather than chasing busy staff. Just a quick call back. 9/10 it's not a problem. More could be said...!

Service

Tyre spot was great. Service response was not. I asked to be advised when the car could be made ready so i could plan my day around pick up. Was told you would phone, but didn't. Never available when I called you to find out. No good.

Service

Efficient friendly service made extra effort to meet my needs

Service

Not had a complaint yet.

Service

It was excellent.

Service

I wanted a call from service before work started but they never rang

Service

I was well looked after, even when an unforseen fault needed to be resolved and kept informed on progress

Service

On time, helpful

Service

My warranty claim was diagnosed and rectified with no quibbles whatsoever. Courtesy cars were excellent (a 520d & 330i) - a good opportunity to try other BMWs for possible future purchases. Most brands miss this opportunity.

Service

Great, friendlyserviceOur sales rep, Daniel and the tech guy, Phil, are both really helpful.

Service

car has to return for more warranty work they did have the parts and time

Service

My car was not valeted and was returned to me in a filthy state with black finger marks on the boot and bonnet. There are also black marks on the interior which were not there when I took it in. This is the worst garage I have ever dealt with.

Service

Did as promised

Service

Poor communication. No courtesy vehicle. No health check.

Service

Very satisfied with the service. Unfortunately I didn't get my car washed due to how busy you were. But, I was given a discount for the service which I was very happy with.

Service

As above. Also got a video report which was somewhat useful but it identified a potential oil leak

Service

Fully meets expectations

Sales

extremely

Sales

Andrew Lidiard gave excellent customer service as did the managers

Sales

Very happy