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Poor communication about supplemental work performed without my prior knowledge and disappointing response when the price charged for supposedly menu priced service work was queried. 2 weeks later and still unresolved.
As before, charging £200 for cleaning a washer bottle is disgusting
Poor communication; customer service advisor rang and left a VM, I returned the call twice and asked for him to call back, it heard nothing. I got through to him 3 hours later. Service indicators had not been reset. Still waiting for a part.
Good fast service
Explained above. Poor service that could have been improved by at least regular communications. It felt like my car was only repaired when I started to complain
I had an amber engine warning light on and arranged for the car to be looked at... minor job I was told but I would be phoned and told if there were problems. I received no phone call and made several myself.
They were very helpful
Good experience, very helpful
Charge not highlighted our prior to booking in
Work carried out when they said it would be done
Friendly efficient service with added value
It's as good as you will get
Really good people service with friendly attitude and willing to help..
Told service would be 1 1/2 hrs. took 2 1/2 hrs. Man on reception said he'd tell me when it was ready. He didn't. I had to ask and he said 'Sorry, yes it's ready'
I had to wait at the garage while the MOT was done. I expected some newspapers or a tv to watch while I was there but there was only a few brochures.
They are very good and professional.
Excellent service and we are enjoying our BMW
I noticed the invoice was wrong, two lots of engine oil of differing grades charged. This was corrected but I'm not confident the correct grade of engine oil was used in the service. Also not convinced that was the only overcharge on the invoice.
Very happy with the service and the arrangements for getting me back to the garage to pick my car up
They did what they were contracted to do.
Price was never explained to me, the details of the service were never pointed out, nor what the service mechanics had found or worked on during the service. Agents more interested in taking payment and getting rid of me rather than explaining things
Staff lovely - service expensive -service programe is quite confusing - I like to take the car in once a year for its MOT and service and then not return - this does not seem to be the case - I gave to go back for other services
Car was serviced in a quick manner and was valeted for free too.
See answer 1.
Completed work as requested.
The MOT was easy to arrange and handled very professionally from drop off to collection.
pro-actively approached me for mot and check before warranty ran out. Dealt with relatively efficiently, although phone not answered quickly.
The service was very expensive
Just silly cosmetics things stop thing from being perfect.
After phoning BMW emergency an engineer took my car in Coopers to rectify the fault. Coopers gave me a date of 4th Oct to repair & supply a courtesy car but BMW arranged a courtesy car and a repair in 2 days. Strange!!!!
more paper than car
Pleasant and attentive staff. Mike Edson is always extremely helpful and keeps me informed on service progress / any issues. Darren Brown who l initially dealt with was also helpful.
Not service related but went to Brighton to the university with my daughter, reason for free health check. What a superb car the x5 is .????
Every thing done what I asked to be done.
Months in advance of cars MOT, We had pre- booked a courtesy car to use that day. Arrived at 8 am only cars available were all automatic! I have never driven an automatic and therefore had to get my partner to come and collect me! Not pleased
I tended to have to do the chasing for example to sort out a large discrepancy between the cars actual mileage and the mileage recorded on the finance document. Asset protection was only offered as the car was picked up, not as part of the negotiatio
minor issue dealt with quickly. (Missing dust cap on wheel when vehicle returned)
No problems to report
Issue resolved and car cleaned
Always on time and good service
Car came back without cleaning inside or out. First time this has ever happened to me from BMW
Efficient and polite, work carried out to my satisfaction under warranty.
I was happy with the work but is was a bit pricey.
Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed
Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged
I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.
As above. The service team are fantastic but the so called customer care is non existent.
No instructions on using the cam were provided other than the manual which is not very informative.
Good communication and friendly service
The number of days this has taken to get right. I have now been without my car for 2 days.
Courteous, efficient and timely
With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent
Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.
The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme
The staff listened to my issues, found the vehicle faults and resolved them
Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.
They went the extra mile!
See answer to 1 above.
The sales team make my good experience one to remember
Buying a BMW from the dealership I use has always been a very personal and enjoyable experience and the service received is excellent. Familiar faces are always on hand to say hello and to express appreciation for loyalty.
The salesman who dealt with my purchase was very friendly and personable. He has been extremely helpful throughout and was very knowledgeable about the vehicles.
The entire process was superb with fantastic assistance from the salesperson.
Fully meets expectations