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ABOUT COOPER BMW YORK.

Cooper York is the Authorised BMW Retailer for York and the surrounding area.

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Meet the team

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Chris Burnham

Head of Business

Adrian Cox

New Car Sales Manager

Stephen Robson

Used Car Sales Manager

Joe Hollings

Used Car Retail Manager

Matthew Broadfoot

New Car Retail Manager

Ollie Gutierrez

Used Car Retail Manager

Daniel Feather

New Car Sales Executive

Andy Lidiard

New Car Sales Executive

Tom Hinchcliffe

New Car Sales Executive

Edward Webster

Used Car Sales Executive

Ian Green

New Car Sales Executive

Stuart Morgan

New Car Sales Executive

Tim Green

New Car Sales Executive

Ben Comerford

New Car Sales Executive

Ian Farmery

Used Sales Executive

Joe Langley

Used Car Sales Executive

Alex Frear

Used Car Sales Executive

Will Thomas

Used Car Sales Executive

Bret Norman

Used Car Sales Executive

Neil Dade

Service Manager

Mike Edson

Workshop Controller

Darren Brown

Service Advisor

Emma Younger

Service Advisor

Peter Darell

Parts Manager

Paul Haxby

Parts Advisor

Adrian Pickup

Parts Advisor

Gary Watson

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Amazing staff

Service

Poor communication about supplemental work performed without my prior knowledge and disappointing response when the price charged for supposedly menu priced service work was queried. 2 weeks later and still unresolved.

Service

As before, charging £200 for cleaning a washer bottle is disgusting

Service

Poor communication; customer service advisor rang and left a VM, I returned the call twice and asked for him to call back, it heard nothing. I got through to him 3 hours later. Service indicators had not been reset. Still waiting for a part.

Service

As above

Service

Good fast service

Service

Explained above. Poor service that could have been improved by at least regular communications. It felt like my car was only repaired when I started to complain

Service

I had an amber engine warning light on and arranged for the car to be looked at... minor job I was told but I would be phoned and told if there were problems. I received no phone call and made several myself.

Service

They were very helpful

Service

Good experience, very helpful

Service

Charge not highlighted our prior to booking in

Service

Work carried out when they said it would be done

Service

Friendly efficient service with added value

Service

It's as good as you will get

Service

Really good people service with friendly attitude and willing to help..

Service

Told service would be 1 1/2 hrs. took 2 1/2 hrs. Man on reception said he'd tell me when it was ready. He didn't. I had to ask and he said 'Sorry, yes it's ready'

Service

I had to wait at the garage while the MOT was done. I expected some newspapers or a tv to watch while I was there but there was only a few brochures.

Service

They are very good and professional.

Service

Excellent service and we are enjoying our BMW

Service

I noticed the invoice was wrong, two lots of engine oil of differing grades charged. This was corrected but I'm not confident the correct grade of engine oil was used in the service. Also not convinced that was the only overcharge on the invoice.

Service

Very happy with the service and the arrangements for getting me back to the garage to pick my car up

Service

They did what they were contracted to do.

Service

Good job

Service

Price was never explained to me, the details of the service were never pointed out, nor what the service mechanics had found or worked on during the service. Agents more interested in taking payment and getting rid of me rather than explaining things

Service

Staff lovely - service expensive -service programe is quite confusing - I like to take the car in once a year for its MOT and service and then not return - this does not seem to be the case - I gave to go back for other services

Service

Car was serviced in a quick manner and was valeted for free too.

Service

See answer 1.

Service

Completed work as requested.

Service

The MOT was easy to arrange and handled very professionally from drop off to collection.

Service

pro-actively approached me for mot and check before warranty ran out. Dealt with relatively efficiently, although phone not answered quickly.

Service

The service was very expensive

Service

Just silly cosmetics things stop thing from being perfect.

Service

After phoning BMW emergency an engineer took my car in Coopers to rectify the fault. Coopers gave me a date of 4th Oct to repair & supply a courtesy car but BMW arranged a courtesy car and a repair in 2 days. Strange!!!!

Service

more paper than car

Service

Pleasant and attentive staff. Mike Edson is always extremely helpful and keeps me informed on service progress / any issues. Darren Brown who l initially dealt with was also helpful.

Service

Not service related but went to Brighton to the university with my daughter, reason for free health check. What a superb car the x5 is .????

Service

Every thing done what I asked to be done.

Service

Months in advance of cars MOT, We had pre- booked a courtesy car to use that day. Arrived at 8 am only cars available were all automatic! I have never driven an automatic and therefore had to get my partner to come and collect me! Not pleased

Service

All good

Service

I tended to have to do the chasing for example to sort out a large discrepancy between the cars actual mileage and the mileage recorded on the finance document. Asset protection was only offered as the car was picked up, not as part of the negotiatio

Service

minor issue dealt with quickly. (Missing dust cap on wheel when vehicle returned)

Service

No problems to report

Service

Issue resolved and car cleaned

Service

Always on time and good service

Service

Car came back without cleaning inside or out. First time this has ever happened to me from BMW

Service

Efficient and polite, work carried out to my satisfaction under warranty.

Service

I was happy with the work but is was a bit pricey.

Service

Happy with the serviceepresentative & presumably the work on my M2 was done satisfactory (who knows) however just one gripe! Having just spent the best part of £300 on my running in service I would have at least thought the car would have been washed

Service

Received video update of car checks, nice way of getting update and information received in hard copy also. Car collected and dropped off within time scales arranged

Service

I was unaware that that the service costs would not be fully covered by the service plan. I have raised a complaint.

Service

As above. The service team are fantastic but the so called customer care is non existent.

Service

No instructions on using the cam were provided other than the manual which is not very informative.

Service

Good communication and friendly service

Service

The number of days this has taken to get right. I have now been without my car for 2 days.

Service

Courteous, efficient and timely

Service

With short notice they inspected my car, and fixed the problem with 30 minutes. Excellent

Service

Very satisfied, I brought my car in for a pre-holiday check as I am driving in France for a couple of weeks, they did it whilst I waited and it was given a clean bill of health, they also cleaned the car for me, brilliant.

Service

The service I received was very good, very friendly, the only problem was like I said before about the mileage scheme

Service

The staff listened to my issues, found the vehicle faults and resolved them

Service

Coopers wasted my valuable time. Secondly I am in the market for a mini for my wife. My wife's mini was unfortunately written off. I have a no fault claim progressing and requested a price for this car from Cooper mini to date I have heard nothing.

Service

They went the extra mile!

Service

See answer to 1 above.

Service

The sales team make my good experience one to remember

Sales

Buying a BMW from the dealership I use has always been a very personal and enjoyable experience and the service received is excellent. Familiar faces are always on hand to say hello and to express appreciation for loyalty.

Sales

The salesman who dealt with my purchase was very friendly and personable. He has been extremely helpful throughout and was very knowledgeable about the vehicles.

Sales

The entire process was superb with fantastic assistance from the salesperson.

Sales

Fully meets expectations

Sales

extremely